Frequently Asked Questions

If you can’t find what you’re looking for, feel free to reach out to us at projects@machinified.com or call +32 16 43 63 93.

 

About Machinified

What is Machinified? Machinified is your partner for CNC machining, 3D printing, sheet metal processing, and injection molding projects. We guarantee quality, speed, and precision, providing support for both prototyping and mass production.

Who are the people behind Machinified? At Machinified, we aim for a personal relationship with our clients. Our dedicated team consists of passionate individuals committed to delivering high-quality products and excellent customer service. We are flexible and adapt quickly to our clients' needs.

In which sectors does Machinified operate? We serve various industries, including machine building, electronics, aerospace, automotive, medical, and more.

Why choose Machinified? Our compact and flexible team provides a quote within 24 hours of your request. You communicate with real people, not AI robots, focused on finding solutions. We guarantee realistic delivery times and determine the fastest and most economical production method while ensuring quality.

What services does Machinified provide? Machinified offers a wide range of services, including CNC machining, 3D printing, and sheet metal processing. Additionally, we handle 3D printing and injection molding projects. We specialize in turning your ideas into precisely crafted projects using advanced manufacturing technologies. For further questions or information, feel free to contact us at projects@machinified.com. We are ready to assist you. More Information

 

Service

How can I request a quote? To request a quote, contact us at projects@machinified.com. We aim to respond quickly and accurately to your inquiries. If you already have the necessary specifications, such as 3D files and quantities, please share this information with us.

Can I submit my own design for CNC machining or 3D printing? Certainly! We welcome custom designs. You can provide your design files in STEP/STL formats, along with a 2D technical drawing if available. Our team will assess your design and provide feedback if necessary.

How long does it take to receive a quote for my project? We aim to provide a quote within 24 hours of receiving your project details. The exact time may vary depending on the project's complexity.

Do you speak my language? You can send all your inquiries to us. We can respond in Dutch, English, French, and German.

How does the ordering process work? After accepting our quote, we guide you through the ordering process. You will receive an order confirmation with the expected delivery lead time. Once your parts are ready, we inform you and provide the tracking number for your shipment.

Can I make changes to my order after placing it? Changes are possible depending on the production phase. Contact us immediately for change requests, and we will do our best to accommodate them.

Are there additional charges after ordering? All relevant costs are specified in your quote. Machinified does not impose additional charges afterwards. If there are specific costs, such as shipping or measurement reports, they will be mentioned in your quote.

What are the standard payment terms? For existing customers, we offer a 30-day payment term, while new customers generally follow Cash in Advance (CIA) payment conditions. This is open to discussion before the start of a quotation. General terms & conditions apply.

How are complaints handled? We give careful consideration to each complaint and conduct a thorough investigation. In case of errors made by Machinified, we strive to correct them promptly. Your project receives priority for rework or reproduction of parts. Effective communication is crucial in this process.

How are my orders delivered? Products are carefully packaged to prevent damage during transport. We partner with DHL Express (Next Day Delivery) to ensure the safe and timely delivery of your orders. Once your package is ready, we share tracking information via e-mail. We aim to deliver your orders quickly, safely, and seamlessly, appreciating your trust in our services.

Do you ship outside Belgium? Yes, we ship worldwide to meet the needs of our international customers. Within Europe, we use DHL Express (Next Day Delivery) for packages up to 30 kg and DHL Freight (2 working days) for pallet shipments. We also have suitable solutions for deliveries outside Europe. Feel free to contact us for detailed information on international shipping. Shipping costs are transparently included in your quote.

 

Capabilities

What technologies are offered? We provide various production processes, including CNC machining (milling, turning, drilling), sheet metal processing, 3D printing, injection molding, and vacuum casting. For special requests, you may always contact us, and we will find a suitable solution. Click here for more info on our production capabilities.

What materials are offered? Thanks to our suppliers, we can offer a wide range of metals and plastics. We work with materials such as aluminum, stainless steel, brass, and plastics, aiming to provide flexibility in choosing materials that best suit your project needs. We are also willing to explore more exotic material types based on your requirements.

Can Machinified produce parts in series? Yes, we can assist with requests of any size. Whether it's small or large production runs, our CNC machines can perform repeatable operations with minimal variation, ensuring consistent quality for the produced parts. Thanks to robots, our machines can continue production after working hours.

What tolerances can Machinified offer? We work with both general and customized tolerances. We typically adhere to the ISO 2768-mK standard but are open to adjusting it according to your needs.

Do you offer special post-processing/treatments? Yes, we provide a range of special post-processing and treatments to ensure that the produced parts meet our customers' specific requirements. Our expert teams are ready to discuss your specific needs and provide customized post-processing to optimize the performance and aesthetics of the produced parts. Feel free to contact us for more information or to discuss your specific requirements. More information can be found on our surface finishes page.

How are my production parts inspected? CNC parts are precisely measured directly on the machine to ensure they meet the required tolerances and specifications. These in-line measurements on the CNC machine ensure that each manufactured part falls within the established accuracy standards before being shipped to the customer.

Each part undergoes a thorough inspection immediately after machining to identify and address any variations before completing the production process. These careful on-machine measurements ensure that the quality of CNC parts is consistent and meets the highest standards.

Upon request and for a small additional cost, detailed measurement reports can be provided, giving customers full insight into the precise dimensions and tolerances of their ordered parts. Indicating your interest in a measurement report with your quote request allows us to offer you this additional service.

These additional measurement reports not only provide customers with peace of mind but also enable them to verify the accuracy of the manufactured CNC parts according to their specific requirements and standards.

 

Other Services

What other services do you offer? In addition to our production capabilities and advice on custom parts, we also offer engineering services in the form of reverse engineering for spare parts. This is often applied when the original manufacturer no longer produces the part, the part is outdated, for cost savings, or when a compatible replacement part is needed. Check out our spare parts & reverse engineering page.